Know whereyour order stands.

Track your order.

Enter the order ID you received after checkout together with the same phone number used when placing the order. This helps the store match your request to the correct purchase while keeping order information from being shown through a simple order number alone.

What the status means

Your tracking result reflects the latest order information available to the store. A new order may still be awaiting confirmation or preparation. Once processing begins, the product can move through packing and courier handover before final delivery.

Courier movement is not always immediate after an order is prepared, especially for larger products or busy delivery periods. Weekends, holidays, weather, destination and courier workload can also affect timing.

Need more help?

If the order cannot be found, first check that the order ID and phone number are typed exactly as used during checkout. If the details are correct and you still need assistance, contact customer care at 03285814217 and keep your order information ready.

Before you contact support

If a tracking status has not changed recently, it does not always mean the parcel has stopped moving. Courier systems can update in stages, and larger products may require extra handling between the store and the destination city. Allow normal processing time before assuming there is a problem.

When contacting support, send the order ID, checkout phone number and delivery city in one message. This gives the team enough context to check the order without asking for the same basic details again. If the courier has already contacted you, mention that too.