We’re here when you need us.
Shopping for children’s products should feel simple. If you need help choosing a cycle, scooty, baby walker, toy or ride-on product, AlGhani Store customer care can guide you using the information currently available on the website. You can also contact us for stock questions, order support, delivery guidance or help understanding a product option before checkout.
Before you contact us
For product questions, send the product name and the colour, size or quantity you are considering. For an existing order, keep the customer name, phone number used at checkout and order reference ready. Clear details help us understand the request faster and reduce unnecessary follow-up messages.
If your question concerns delivery, include your city and a short description of the issue. Courier timing can vary because of destination, workload, weather, holidays and other operational conditions, so an exact arrival time cannot always be guaranteed.
Helpful information to include
- Product name or order ID.
- Phone number used when ordering.
- Selected colour, size or quantity where relevant.
- Your city and a short description of the question.
Our support approach
We aim to communicate clearly and avoid promising information we cannot verify. Availability can change as orders are received, and larger products may require different courier handling than smaller parcels. If a request needs checking, our team may need a little time before giving a final answer.
After receiving an order, inspect the product and packaging reasonably soon. If you notice a genuine problem, contact us promptly and keep the packaging, accessories and order details available. Photos can be useful when the issue involves visible damage or missing components.